Terms of Service

1. Acceptance of Terms

By accessing or using any service provided by Sankofa Hosting ("we", "us", "our"), you ("Client", "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

These Terms constitute a legally binding agreement between you and Sankofa Hosting, a business operating in the Republic of South Africa.

2. Services Provided

Sankofa Hosting provides the following services:

• Shared and cPanel web hosting (Sprout, Seed, Growth, Business, Enterprise, Managed plans)
• Cloud VPS, Storage VPS, Cloud VDS, and Dedicated Server hosting
• Domain name registration and management
• Business email hosting
• Website migration services
• SSL certificate provisioning
• Technical support services

We reserve the right to modify, suspend, or discontinue any service with reasonable notice to affected clients.

3. Account Registration

To use our services, you must register an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use of your account
• Ensuring your contact information remains current and accurate

You must be at least 18 years of age to create an account. Businesses may register through an authorised representative.

4. Billing and Payment

Services may be billed in ZAR, USD, EUR, or GBP depending on your selected currency at checkout. VAT at the applicable South African rate applies to clients billed in ZAR. International clients billed in USD, EUR, or GBP are responsible for any local taxes in their own jurisdiction.

4.1 Payment Terms

• Invoices are due on the date issued unless otherwise specified
• Accepted payment methods: PayFast (card, EFT, SnapScan) and bank EFT for ZAR payments; PayPal for international clients paying in USD, EUR, or GBP
• Recurring services will be invoiced automatically on the renewal date

4.2 Late Payment

• Services may be suspended after 7 days of non-payment following the due date
• A first, second, and final overdue notice will be sent before suspension
• Suspended accounts may be terminated after 30 days of sustained non-payment
• Terminated accounts and their data may be permanently deleted

4.3 Upgrades and Downgrades

Plan upgrades take effect immediately and are billed on a pro-rata basis. Downgrades take effect at the next billing cycle.

5. Acceptable Use

You agree not to use our services for any unlawful or prohibited purpose. Please refer to our Acceptable Use Policy for full details.

6. Service Levels and Uptime

We target a 99.9% uptime SLA for all shared hosting services, measured monthly excluding scheduled maintenance.

Scheduled maintenance will be communicated at least 24 hours in advance where possible. Emergency maintenance may occur without prior notice where required to protect service integrity.

Uptime SLA credits, where applicable, are issued as account credit and do not constitute a cash refund.

7. Data and Backups

We perform daily automated backups via JetBackup on all shared hosting plans. However:

• Backups are provided as a courtesy and are not guaranteed
• Clients are responsible for maintaining their own independent backups
• We are not liable for data loss resulting from hardware failure, accidental deletion, or security breaches
• Backup restoration requests may be subject to a service fee

8. Intellectual Property

All content, branding, and software provided by Sankofa Hosting remains the intellectual property of Sankofa Hosting or its licensors. You retain ownership of all content you upload to our servers.

You grant us a limited licence to host, store, and transmit your content solely for the purpose of providing the agreed services.

9. Limitation of Liability

To the maximum extent permitted by South African law, Sankofa Hosting shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of revenue, profit, data, or business opportunity
• Damages arising from third-party actions or service failures
• Any amount exceeding the total fees paid by you in the three months preceding the claim

10. Cancellation

You may cancel your services at any time through the client portal. Cancellation takes effect at the end of the current billing period unless you request immediate cancellation.

Please refer to our Refund Policy for information on refunds upon cancellation.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

We are committed to resolving disputes amicably. Please contact our support team before initiating formal proceedings.

12. Amendments

We reserve the right to update these Terms at any time. Material changes will be communicated via email to registered clients at least 14 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.