Refund Policy

1. Hosting Services

1.1 New Accounts — 7-Day Money Back

We offer a 7-day money-back guarantee on new shared hosting accounts (Seed, Growth, Business, Managed). If you are not satisfied for any reason within 7 days of your first payment, contact us for a full refund of your hosting fee.

1.2 Renewals and Multi-Month Plans

• Monthly billing: No refund for the current billing month after the invoice is paid
• Quarterly / 6-month plans: Unused complete months may be refunded as account credit upon cancellation
• Annual / 2-year / 3-year plans: Unused complete months from the date of cancellation request may be refunded as account credit or partial cash refund at our discretion

1.3 Suspension and Termination

Accounts suspended or terminated for violation of our Acceptable Use Policy are not eligible for refunds.

2. Domain Names

Domain registrations are non-refundable once the registration has been submitted to the registry. This is because registry fees are paid immediately and are non-recoverable.

If a domain registration fails due to an error on our part, a full refund will be issued.

3. VPS and Dedicated Servers

VPS and dedicated server services are provisioned specifically for each client and are therefore non-refundable once provisioning has begun.

If provisioning fails on our side within 48 hours of payment, a full refund will be issued.

4. Migration Services

Free migrations included with hosting plans are a courtesy service. Paid migration services are non-refundable once the migration has commenced.

5. How to Request a Refund

To request a refund:

• Log into the client portal and open a support ticket
• Select the category Billing
• Include your invoice number and reason for the refund request

Refund requests are reviewed within 3 business days. Approved refunds are processed within 5–7 business days to the original payment method or as account credit. For international clients, refunds are returned to the original PayPal account or card. Currency conversion differences are not refundable.

6. Account Credits

Where refunds are issued as account credit, the credit will be applied automatically to your next invoice. Account credits are non-transferable and have no cash value.